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Terms of Service


I. Purview

The following General Terms and Conditions (“GTC”) apply to all contracts concluded with AYNIO GmbH (“AYNIO”) regarding the sale and delivery of products via e-shop in the web address

Terms that deviate, contradict or supplement the GTC are not part of the contract. Transaction terms contained or referenced in a customer form are not accepted.

Orders can only be made by adults with a home address in countries we operate.

ΙΙ. Information about contract and order process

1. Counterparty


General Manager: Tilo Plöger, Anja Raiser, Florian Rederer

Calwer Str. 28, D-70173 Stuttgart – Germany

Tax Identification Number: DE213472412

2. Contract

You start the process by clicking on the link tagged as “add to cart”. After inserting the data required for the completion of the process (at this point, we would like to draw your attention to our corporate privacy policy) and selecting payment and shipping method, you submit a binding purchase proposal by clicking on the “place order” button.

Before submitting your final order, you will be redirected to a page, in order to inspect the elements of your order and avoid any errors upon registration. After checking your order, you can return to the page with your registered entries to correct any mistakes.

Directly after submitting your order, you will receive an automated message that certifies its admission to our server (order confirmation). This automated message does not yet constitute the approval of the contract proposal but only informs you about successful reception of the order. The sales contract is concluded as soon as we send you a separate message, which includes the approval of your proposal, at latest upon shipment of the product you ordered.

The content of the contract is saved after its conclusion. You can access this text through your login to your personal customer account.

3. Payment methods

We provide the following payment methods: credit card payment and direct debit. We reserve the right not to provide specific payment methods for every order, or to request other methods.

If you choose to pay by credit card, you are required to state your name, your credit card (we currently accept only VISA and Mastercard), your credit card number, the expiration date as well as the CVV number (card verification value). Your credit card provider will charge your bank account with the transaction sum.

ΙΙΙ. Product delivery

The ordered products are delivered to a courier service, in order to be sent to the address you have registered upon your order.

IV. Copyright

AYNIO owns the copyright to all texts or images, or third parties have transferred to AYNIO the license to exploit intellectual property rights. The use of these texts and images is not allowed without our explicit consent.

V. Digital depiction of products in color

There may be differences between the colors depicted on the website and the actual colors of specific products, due to the computer’s color rendering. Small color variations are considered within the contract boundary.

VI. Warranty

Provisions of the law are applicable. Since we provide seller warranty, individual issues are regulated in accordance with the warranty terms accompanying the product sold. Related claims may exist regardless of the claims and rights provided by the law.

VII. Limitation of Liability

We exclude our liability as well as the liability of our fulfillment assistants for damages caused by slight negligence and not by violation of essential contractual obligations, the fulfillment of which is strictly necessary for the proper execution of the contract; thus, the fulfillment of these obligations is reasonably expected by you (fundamental contractual obligations).

This limitation of liability does not apply to damages that involve injury to life, physical integrity or health, as well as claims in accordance with Article 6 of 2251/7994 (producer liability for defective products)

VIII. Applicable law

The contract is governed by German law, excluding the application of the provisions of private international law, in particular the United Nations Convention on Contracts for the International Sale of Goods.

ΙΧ. European Online Dispute Resolution

The European Commission has a platform for the online dispute resolution: Consumers can use this platform as of February 15, 2016 to resolve disputes related to their online orders. Among others, you can contact us at the following email address: [email protected]

Χ. Information on Right of Withdrawal

Important notice:

In accordance with point ε) of Article 3ιβ Ν. 2251/1994, the right of withdrawal does not apply to contracts for the supply of sealed goods which are not returnable on grounds of health or hygiene and which have been unsealed after delivery.

Right of withdrawal:

You have the right to withdraw from the contract within 14 days without giving any explanation.  The withdrawal period expires 14 days after the day, on which you or a third person you have designated and is different from our carrier, acquired the physical possession of the last product.

In order to exercise your right of withdrawal, you are required to notify our company, AYNIO GmbH, Calwer Str. 28, D-70173 Stuttgart, email address: [email protected], with a clear statement (e.g. by post, fax, e-mail or here) regarding your decision to withdraw from the contract. In order to comply with the withdrawal period, it suffices to send your statement on exercising your right of withdrawal before the expiration of the withdrawal period.

Consequences of withdrawal:

If you withdraw from this contract, we will return to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a different type of delivery than the standard delivery offered by us), without undue delay and in any event within 14 days of the day on which we will be informed of your decision to withdraw from the contract. For this repayment, we will use the same payment method you have used in the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged with additional costs for this refund.

We may withhold reimbursement until we receive the products or until you provide proof that you have sent the products back, whichever occurs first. The products must be returned or delivered to us without undue delay and in any case no later than 14 days from the date on which you have informed us of the revocation of this contract. This deadline is met, if you send back the products before its expiration. You are only liable for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the products.